{"id":16430,"date":"2025-04-11T14:52:46","date_gmt":"2025-04-11T12:52:46","guid":{"rendered":"https:\/\/jeton.pl\/offer\/supportpal-in-the-cloud-version\/"},"modified":"2025-04-16T09:02:05","modified_gmt":"2025-04-16T07:02:05","slug":"supportpal-in-the-cloud-version","status":"publish","type":"page","link":"https:\/\/jeton.pl\/en\/offer\/supportpal-in-the-cloud-version\/","title":{"rendered":"SupportPAL in the Cloud version"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_bottom_separator_style=&#8221;waves&#8221; kd_bottom_separator_height=&#8221;separator-height-large&#8221; kd_bottom_separator=&#8221;true&#8221; css=&#8221;.vc_custom_1744375495507{padding-top: 260px !important;padding-bottom: 260px !important;background-image: url(https:\/\/jeton.pl\/wp-content\/uploads\/2025\/04\/supportpal_banner.jpg?id=16398) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;intro-section overlay1&#8243; css_mobile=&#8221;.vc_custom_1744375495508{padding-top: 100px !important;padding-bottom: 150px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1744375495508{padding-top: 200px !important;padding-bottom: 250px !important;}&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1744370552662\" data-animation-delay=200><h1 class=\"separator_off\" style=\"color: #ffffff;font-size: 52px;line-height: 68px;margin-bottom:30px;\">SupportPal in the cloud - Helpdesk without the worry!<\/h1><h6 class=\"subtitle\" style=\"color: rgba(255,255,255,0.8);\">Focus on customer service while we take care of the hosting, security and maintenance of your SupportPal system - now also with advanced ITSM features!<\/h6><\/header><div class=\"scroll-down-wrapper sd-align-center kd-animated fadeInUp  vc_custom_1606153287439\" data-animation-delay=200><a href=\"#first-section\" class=\"scroll-down-arrow btn-smooth-scroll\" style=\"background-color: #ffffff;\" aria-label=\"Scroll down\"><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1606153293701{margin-bottom: 0px !important;padding-top: 100px !important;}&#8221; el_id=&#8221;first section&#8221;][vc_column css=&#8221;.vc_custom_1597839056189{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title    vc_custom_1744786808029\" ><h2 class=\"separator_off\" >SupportPal Cloud<\/h2><h6 class=\"subtitle\" >SupportPal is an advanced, intuitive and powerful helpdesk system that allows you to fully focus on efficient customer service. With our hosted SupportPal service, you can enjoy all the benefits of this tool without having to deal with technical issues. <\/h6><\/header>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Why choose the hosted version of SupportPal?<\/h3>\n<ul data-spread=\"false\">\n<li><strong>Save time and resources<\/strong> &#8211; we will take care of the servers, configuration and maintenance of the system.<\/li>\n<li><strong>Security and reliability<\/strong> &#8211; regular backups, high availability and comprehensive data protection in compliance with RODO.<\/li>\n<li><strong>Professional support<\/strong> &#8211; our consultants will provide you with technical support and configuration assistance.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1716905238115{margin-bottom: 100px !important;padding-top: 100px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1597839056189{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h2 class=\"separator_off\" >What does our service include?<\/h2><h6 class=\"subtitle\" >\u2714\ufe0f Comprehensive hosting of SupportPal<br \/>\n\u2714\ufe0f Installation, configuration and regular updates<br \/>\n\u2714\ufe0f Daily automatic backups<br \/>\n\u2714\ufe0f Monitoring of system performance 24\/7<br \/>\n\u2714\ufe0f Integration with your domain (e.g. support.yourjadomena.pl)<br \/>\n\u2714\ufe0f Full technical support from our specialists<br \/>\n\u2714\ufe0f Optional support for migration from other systems<\/h6><\/header><a   class=\"tt_button tt_primary_button btn_primary_color  button-center panel-trigger-btn   kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Ask about SupPal Cloud<\/span><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;16408&#8243; img_size=&#8221;full&#8221; css_animation=&#8221;right-to-left&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1732364629683{padding-bottom: 100px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1732364629684{padding-bottom: 250px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1732364629685{padding-top: 100px !important;padding-bottom: 140px !important;}&#8221; css_mobile=&#8221;.vc_custom_1732364629686{padding-top: 100px !important;padding-bottom: 0px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title    vc_custom_1744373730015\" ><h2 class=\"separator_off\" >Pricing for Jeton Cloud&apos;s hosted SupportPal service<\/h2><h6 class=\"subtitle\" >Our hosted SupportPal services include not only infrastructure and technical maintenance of the system, but also SupportPAL configuration support.<\/h6><\/header>[\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;promobadge&#8221;]<div class=\"pricing-wrapper\">\n      \t\t\t\t<div class=\"pricing-table  DetailedStyle\"  >\n                <div class=\"row pricing-title\">\n    \t\t\t\t\t     <h5 class=\"pricing-title-content\" >START_PAL<\/h5>\n      \t\t\t\t\t<\/div><div class=\"pricing-img\"><i class=\"\" style=\"\"><\/i> <\/div><div class=\"row pricing\">\n      \t\t\t\t\t\t<div class=\"col-lg-3 col-md-3 col-sm-3\">\n      \t\t\t\t\t\t\t<div class=\"row\"><span class=\"pricing-price default-plan sale-no\" >\n                          <span class=\"pt-normal-price\">\n                            299<span class=\"currency\">PLN net<\/span>\n                          <\/span><\/span><div class=\"pricing-meta\">\n                         <span class=\"pricing-time default-plan\" >\/mc<\/span><\/div>\n                      <\/div><span class=\"pricing-subtitle\" >Dla mniejszych firm, kt\u00f3re potrzebuj\u0105 prostego systemu obs\u0142ugi zg\u0142osze\u0144, bez anga\u017cowania w\u0142asnych zasob\u00f3w IT.<\/span><\/div><div class=\"pricing-options-container DetailedStyle\" ><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Hosting systemu 50GB<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Hosting systemu SupportPal na infrastrukturze Jeton Cloud<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SupportPal w j\u0119zyku polskim<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">SupportPal po polsku \u2013 kompletnie przet\u0142umaczony panel agenta i klienta, gotowy do pracy w Twojej organizacji.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Twoja domena<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Instalacja i konfiguracja pod Twoj\u0105 domen\u0119<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Certyfikat SSL<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Certyfikat SSL i podstawowe zabezpieczenia<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Kopie zapasowe co 7dni<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Kopie zapasowe realizowane co 7 dni.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Automatyczne aktualizacje<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Automatyczne aktualizacje systemu supportPAL<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Dba\u0142o\u015b\u0107 o bezpiecze\u0144stwo<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Wprowadzanie aktualizacji, zabezpiecze\u0144 i wszystkich niezb\u0119dnych dzia\u0142a\u0144 do utrzymania bezpiecznego \u015brodowiska IT.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Tworzenie kopii<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Tworzenie kopii bezpiecze\u0144stwa<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SLA 1h \/ 4h <\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Incydent krytyczny 1h \/ Incydent pilny 4h \/ Zlecenie standardowe 2NBD<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-no-icon\"><span class=\"pricing-option-text \" >+<\/span><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Wsparcie serwery 10\/5<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Dzi\u0119ki odpowiedniej umowie SLA, wspieramy Twoje serwery przez ca\u0142y okres wsp\u00f3\u0142pracy.<\/p><\/div><\/div><\/div><\/div><\/div><a href=\"https:\/\/cloud.jeton.pl\/store\/supportpal-cloud\/supportpal-cloud-start-pal\"  target=\"_self\" class=\"tt_button icon_right tt_secondary_button\"><span class=\"prim_text\">Order<\/span><i class=\"fas fa-cart-plus iconita\" ><\/i><\/a><\/div>\n\t         <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;promobadge&#8221;]<div class=\"pricing-wrapper\">\n      \t\t\t\t<div class=\"pricing-table active DetailedStyle\"  >\n                <div class=\"row pricing-title\">\n    \t\t\t\t\t     <h5 class=\"pricing-title-content\" >BUSINESS_PAL<\/h5>\n      \t\t\t\t\t<\/div><div class=\"pricing-img\"><i class=\"\" style=\"\"><\/i> <\/div><div class=\"row pricing\">\n      \t\t\t\t\t\t<div class=\"col-lg-3 col-md-3 col-sm-3\">\n      \t\t\t\t\t\t\t<div class=\"row\"><span class=\"pricing-price default-plan sale-no\" >\n                          <span class=\"pt-normal-price\">\n                            399<span class=\"currency\">PLN net<\/span>\n                          <\/span><\/span><div class=\"pricing-meta\">\n                         <span class=\"pricing-time default-plan\" >\/mc<\/span><\/div>\n                      <\/div><span class=\"pricing-subtitle\" >Idealny dla firm potrzebuj\u0105cych bardziej zaawansowanego systemu i wsparcia w codziennym zarz\u0105dzaniu zg\u0142oszeniami. Zawiera wszystko z pakietu START oraz:<\/span><\/div><div class=\"pricing-options-container DetailedStyle\" ><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Hosting systemu 100GB<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Hosting systemu SupportPal na infrastrukturze Jeton Cloud<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SupportPal w j\u0119zyku polskim<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">SupportPal po polsku \u2013 kompletnie przet\u0142umaczony panel agenta i klienta, gotowy do pracy w Twojej organizacji.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Twoja domena<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Instalacja i konfiguracja pod Twoj\u0105 domen\u0119<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Certyfikat SSL<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Certyfikat SSL i podstawowe zabezpieczenia<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Kopie zapasowe co 1 dzie\u0144<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Codzienne kopie zapasowe<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Automatyczne aktualizacje<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Automatyczne aktualizacje systemu supportPAL<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Dba\u0142o\u015b\u0107 o bezpiecze\u0144stwo<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Wprowadzanie aktualizacji, zabezpiecze\u0144 i wszystkich niezb\u0119dnych dzia\u0142a\u0144 do utrzymania bezpiecznego \u015brodowiska IT.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Tworzenie kopii<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Tworzenie kopii bezpiecze\u0144stwa<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SLA 30min \/ 1h <\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Incydent krytyczny do 30min \/ Incydent pilny 1h \/ Zlecenie standardowe 1NBD<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-no-icon\"><span class=\"pricing-option-text \" >+<\/span><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Wsparcie serwery 12\/5<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Dzi\u0119ki odpowiedniej umowie SLA, wspieramy Twoje serwery przez ca\u0142y okres wsp\u00f3\u0142pracy.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Monitoring 24\/7\/365<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">z automatyczn\u0105 reakcj\u0105 na awarie<\/p><\/div><\/div><\/div><\/div><\/div><a href=\"https:\/\/cloud.jeton.pl\/store\/supportpal-cloud\/supportpal-cloud-business-pal\"  target=\"_self\" class=\"tt_button icon_right tt_primary_button btn_primary_color\"><span class=\"prim_text\">Order<\/span><i class=\"fas fa-cart-plus iconita\" ><\/i><\/a><\/div>\n\t         <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"pricing-wrapper\">\n      \t\t\t\t<div class=\"pricing-table  DetailedStyle\"  >\n                <div class=\"row pricing-title\">\n    \t\t\t\t\t     <h5 class=\"pricing-title-content\" >ENTERPRISE_PAL<\/h5>\n      \t\t\t\t\t<\/div><div class=\"pricing-img\"><i class=\"\" style=\"\"><\/i> <\/div><div class=\"row pricing\">\n      \t\t\t\t\t\t<div class=\"col-lg-3 col-md-3 col-sm-3\">\n      \t\t\t\t\t\t\t<div class=\"row\"><span class=\"pricing-price default-plan sale-no\" >\n                          <span class=\"pt-normal-price\">\n                            899<span class=\"currency\">PLN net<\/span>\n                          <\/span><\/span><div class=\"pricing-meta\">\n                         <span class=\"pricing-time default-plan\" >\/mc<\/span><\/div>\n                      <\/div><span class=\"pricing-subtitle\" >Rozwi\u0105zanie dla firm, kt\u00f3re chc\u0105 korzysta\u0107 z SupportPal jako centralnego systemu do zarz\u0105dzania IT i serwisem.<\/span><\/div><div class=\"pricing-options-container DetailedStyle\" ><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Hosting systemu 150GB<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Hosting systemu SupportPal na infrastrukturze Jeton Cloud<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SupportPal w j\u0119zyku polskim<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">SupportPal po polsku \u2013 kompletnie przet\u0142umaczony panel agenta i klienta, gotowy do pracy w Twojej organizacji wraz z szablonami mailowymi. <\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Twoja domena<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Instalacja i konfiguracja pod Twoj\u0105 domen\u0119<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Certyfikat SSL<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Certyfikat SSL i podstawowe zabezpieczenia<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Kopie zapasowe co 1 dzie\u0144<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Codzienne kopie zapasowe<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Automatyczne aktualizacje<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Automatyczne aktualizacje systemu supportPAL<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Dba\u0142o\u015b\u0107 o bezpiecze\u0144stwo<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Wprowadzanie aktualizacji, zabezpiecze\u0144 i wszystkich niezb\u0119dnych dzia\u0142a\u0144 do utrzymania bezpiecznego \u015brodowiska IT.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Tworzenie kopii<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Tworzenie kopii bezpiecze\u0144stwa<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >SLA 30min \/ 1h <\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Incydent krytyczny 30 minut \/ Incydent pilny 1h \/ Zlecenie standardowe 8h.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-no-icon\"><span class=\"pricing-option-text \" >+<\/span><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Wsparcie serwery 24\/7<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Dzi\u0119ki odpowiedniej umowie SLA, wspieramy Twoje serwery przez ca\u0142y okres wsp\u00f3\u0142pracy.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Monitoring 24\/7\/365<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">z automatyczn\u0105 reakcj\u0105 na awarie<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Dost\u0119p do dodatku ITSM<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Dost\u0119p do dodatku ITSM (modu\u0142y: zarz\u0105dzanie komputerami, onboarding, serwis IT, raportowanie, ofertowanie, biling)<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Wsparcie ITSM<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Wsparcie wdro\u017ceniowe ITSM (warsztaty lub konsultacje)<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Opieka konsultanta<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Indywidualna opieka konsultanta<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text with-tooltip\" >Integracja z systemem WFIRMA<\/span><div class=\"pricing-tooltip-content\"><p class=\"pricing-option-tooltip\">Integracja z systemem WFIRMA, fakturowanie, oferty.<\/p><\/div><\/div><\/div><\/div><div class=\"pricing-row\"><div class=\"pricing-value\"><div class=\"pricing-option pricing-opt-check-icon\"><i class=\"fas fa-check\"><\/i><span class=\"pricing-option-text \" >Indywidualne dostosowanie <\/span><\/div><\/div><\/div><\/div><a class=\"tt_button panel-trigger-btn icon_right tt_secondary_button\"><span class=\"prim_text\">Ask<\/span><i class=\"fas fa-cart-plus iconita\" ><\/i><\/a><\/div>\n\t         <\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1616599362984{padding-bottom: 100px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1616599362985{padding-bottom: 250px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 140px !important;}&#8221; css_mobile=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_message css=&#8221;&#8221;]Do you need an individual price, a different service package or an offer tailored to the specifics of your organization? Write to us and we will prepare a specially tailored offer for you.[\/vc_message][vc_message message_box_color=&#8221;orange&#8221; css=&#8221;&#8221;]By default, SupportPal is offered as self-hosted software, but as part of our offer, you benefit from a ready-made solution running in the cloud &#8211; no installation, server configuration or infrastructure management required.[\/vc_message][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-pm-slice=\"1 3 []\">Who is SupportPal hosted for?<\/h3>\n<p>The service will be ideal for organizations that need an effective system for managing notifications, but at the same time do not want to involve their resources in the technical side of its operation. If your company values convenience, security and time savings &#8211; this offer is just for you. <\/p>\n<h3>Secure Jeton Cloud Infrastructure<\/h3>\n<p>We provide all hosting services in a professional Jeton Cloud infrastructure, providing:<\/p>\n<ul data-spread=\"false\">\n<li>System reliability and stability<\/li>\n<li>Secure data storage<\/li>\n<li>24\/7 monitoring and quick response to any problems that may arise<\/li>\n<\/ul>\n<h3>How do I start using hosted SupportPal?<\/h3>\n<ol start=\"1\" data-spread=\"false\">\n<li><strong>Contact us<\/strong> &#8211; we will determine your requirements and provide details.<\/li>\n<li><strong>Launching the system<\/strong> &#8211; within 1-2 days we will launch a fully functional environment ready to work.<\/li>\n<li><strong>Enjoy<\/strong> &#8211; focus on customer service while we take care of the technical aspects of the system.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1616599362984{padding-bottom: 100px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1616599362985{padding-bottom: 250px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 140px !important;}&#8221; css_mobile=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 0px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h2 class=\"separator_off\" >Additional capabilities with ITSM for SupportPal<\/h2><h6 class=\"subtitle\" >We are the developer of the ITSM extension to SupportPal.com, which transforms it into an advanced tool for IT teams and IT outsourcing, MSP and helpdesk companies.<\/h6><\/header>[\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"\" data-start=\"529\" data-end=\"594\">Our add-on integrates natively with SupportPal and offers, among other things:<\/p>\n<ul>\n<li>Customer portal with access to computers, billing and invoices &#8211; full billing transparency<\/li>\n<li>Accounting for subscription and hourly services &#8211; with allocation to contracts and packages<\/li>\n<li>Monitor the quality of submissions &#8211; compliance with procedures and complete documentation<\/li>\n<li>Integration with WFirma &#8211; automatic invoices, import of customers, preview of invoices in the panel<\/li>\n<li>IT asset management &#8211; computer records, status, location, assignments<\/li>\n<li>Log collection &#8211; quick diagnostics without remote connection<\/li>\n<li>Software inventory and management &#8211; remote deployment and package control<\/li>\n<li>IT audits &#8211; a complete overview of your organization available in just a few clicks<\/li>\n<li>Tracking of deliveries and equipment &#8211; QR codes, handover history, location<\/li>\n<li>Delivery, acceptance and service protocols &#8211; filling in from your phone or tablet<\/li>\n<li>Onboarding of employees &#8211; checklists, automations, assignments<\/li>\n<li>Creation of offers &#8211; documents and cost estimates generated directly from the system<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1926\" data-end=\"2131\">The whole thing has been fully integrated with the SupportPal API, which ensures data consistency, automation of activities and convenient access to all information &#8211; both on the part of the IT team and end customers.<\/p>\n<p>Read more about our SupportPal add-on here:  <a href=\"https:\/\/jeton.pl\/en\/outsourcing-management-for-freshservice\/\">link<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;12520&#8243; img_size=&#8221;full&#8221; css_animation=&#8221;right-to-left&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_bottom_separator_style=&#8221;static-waves&#8221; kd_bottom_separator_height=&#8221;separator-height-medium&#8221; kd_bottom_separator=&#8221;true&#8221; css=&#8221;.vc_custom_1615100234774{padding-bottom: 180px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1615100234774{padding-bottom: 250px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1615100234774{padding-top: 100px !important;padding-bottom: 140px !important;}&#8221; css_mobile=&#8221;.vc_custom_1615100234775{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221; kd_bottom_separator_bg=&#8221;#ebf5ff&#8221;][vc_column][vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner]<div data-speed=\"2000\" class=\"kd-text-rotator kd-rotatorid-69e020d48ffaa text-center \"><h2 class=\"kd-text-rotator-container push\" style=\" font-size: 38px;\"><span class=\"kd-rotator-wrapper\"><span class=\"rotator-single is-visible\">Masz pomys\u0142 na wdro\u017cenie SupportPal?<\/span><\/span><\/h2><\/div><header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1714475842026\" data-animation-delay=200><h6 class=\"subtitle\" >More information means better decisions. Find out<br \/>\n everything that is important to your business.<\/h6><\/header><a   class=\"tt_button tt_primary_button btn_primary_color  button-center panel-trigger-btn   kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">Ask about SupPal Cloud<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1616599362984{padding-bottom: 100px !important;}&#8221; css_tablet_landscape=&#8221;.vc_custom_1616599362985{padding-bottom: 250px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 140px !important;}&#8221; css_mobile=&#8221;.vc_custom_1616599362985{padding-top: 100px !important;padding-bottom: 0px !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title   \" ><h2 class=\"separator_off\" >FAQ<\/h2><h6 class=\"subtitle\" >Frequently asked questions about the SupportPAL Cloud service:<\/h6><\/header>[vc_toggle title=&#8221;Do I have to have my own server to use SupportPal?&#8221; css=&#8221;&#8221;]No &#8211; we offer a fully hosted version of SupportPal, running on our Jeton Cloud infrastructure. You don&#8217;t need any server or technical expertise.[\/vc_toggle][vc_toggle title=&#8221;Do you handle system installations and updates?&#8221; css=&#8221;&#8221;]Yes, we take care of the full installation, configuration, updates and daily maintenance of the system.[\/vc_toggle][vc_toggle title=&#8221;Can I use my own domain (e.g. support.mojafirma.pl)?&#8221; css=&#8221;&#8221;]Of course. We can hook SupportPal up to your subdomain, and set up the appropriate DNS records and SSL certificates.[\/vc_toggle][vc_toggle title=&#8221;Can I transfer data from another helpdesk system?&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"59d245e7-ea17-4966-89e1-5a695413f9fb\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Yes &#8211; we offer assistance with data migration from systems such as Freshdesk, freshservice, Zendesk, HelpScout and others.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I extend SupportPal with additional features?&#8221; css=&#8221;&#8221;]Yes &#8211; we offer an ITSM extension that adds computer management, onboarding, quoting, IT service and a billing system, among other things.[\/vc_toggle][vc_toggle title=&#8221;Is the system compliant with RODO?&#8221; css=&#8221;&#8221;]Yes, data is stored in accordance with the requirements of the RODO, and our infrastructure provides enterprise-level NIS2 security[\/vc_toggle][vc_toggle title=&#8221;How soon can I start using the system?&#8221; css=&#8221;&#8221;]We usually launch the system within 1-2 business days after confirming the order and providing the necessary information.[\/vc_toggle][vc_toggle title=&#8221;Can I test the system before I buy it?&#8221; css=&#8221;&#8221;]Yes &#8211; we provide a test environment where you can test SupportPal features and our ITSM add-ons.[\/vc_toggle][vc_toggle title=&#8221;What does technical support look like?&#8221; css=&#8221;&#8221;]As part of the service, we provide email and telephone support during business hours, as well as quick response to technical requests.[\/vc_toggle][vc_toggle title=&#8221;Can I cancel the service at any time?&#8221; css=&#8221;&#8221;]For monthly subscriptions, you can cancel at the end of the current billing period. Annual subscriptions are paid in advance.[\/vc_toggle][vc_toggle title=&#8221;Can I integrate SupportPal with my CRM, invoices or other system?&#8221; css=&#8221;&#8221;]Yes &#8211; SupportPal has extensive APIs and webhooks. We can help you integrate with CRM, ERP, invoicing systems, SMS notifications and other solutions.[\/vc_toggle][vc_toggle title=&#8221;What if the system fails or is unavailable?&#8221; css=&#8221;&#8221;]The system is monitored 24\/7. We respond immediately to incidents, and data is backed up regularly. SLA available for premium customers.[\/vc_toggle][vc_toggle title=&#8221;Does the system support multiple languages such as Polish?&#8221; css=&#8221;&#8221;]Yes &#8211; SupportPal supports multiple languages, with our language add-on full support for Polish.[\/vc_toggle][vc_toggle title=&#8221;Does the service include updates and backups?&#8221; css=&#8221;&#8221;]Yes &#8211; we take care of regular system updates and daily backups.[\/vc_toggle][vc_toggle title=&#8221;Where is the data stored?&#8221; css=&#8221;&#8221;]Data is stored in Poland, in secure data centers compliant with RODO.[\/vc_toggle][vc_toggle title=&#8221;Can I move the system to my own infrastructure in the future?&#8221; css=&#8221;&#8221;]Yes &#8211; if you ever decide to get your own server, we can help you migrate your system and data[\/vc_toggle][vc_toggle title=&#8221;Can you help me set up email boxes and other integrations?&#8221; css=&#8221;&#8221;]Yes, as part of the service we offer configuration of email, SMTP, webhooks and other popular integrations.[\/vc_toggle][vc_toggle title=&#8221;Do you sign a confidentiality agreement (NDA)?&#8221; css=&#8221;&#8221;]Yes, we sign a non-disclosure agreement (NDA) prior to the start of cooperation, which protects the interests of the client and ensures the full security of the data, technical information and documentation transferred. This is a standard part of any cooperation, especially in the field of IT services and systems integration.[\/vc_toggle][vc_toggle title=&#8221;How does the cooperation start?&#8221; css=&#8221;&#8221;]Here&#8217;s what it looks like to start working with us:<\/p>\n<ol>\n<li><strong>Contact and Consultation: Contact<\/strong> us to discuss your needs and expectations. Based on initial discussions, we will prepare a preliminary offer. <\/li>\n<li><strong>Signing<\/strong> an NDA: We sign an NDA agreement before we start working together to protect all confidential information exchanged between our companies.<\/li>\n<li><strong>Needs analysis and audit<\/strong>: We conduct a detailed analysis of your company&#8217;s needs and an audit of your current IT infrastructure to thoroughly understand your requirements.<\/li>\n<li><strong>Offer preparation<\/strong>: Based on the information gathered, we prepare a detailed offer tailored to your company&#8217;s specific needs.<\/li>\n<li><strong>Signing of cooperation agreement<\/strong>: After accepting the offer, we proceed to sign a cooperation agreement, which specifies the scope of services, terms and conditions and schedule of activities.<\/li>\n<li><strong>Implementation plan<\/strong>: We develop a service implementation plan, including a schedule of activities and resource allocation. We provide you with a detailed plan so you know what to expect at each stage. <\/li>\n<li><strong>Implementation and training<\/strong>: We begin the implementation of agreed IT services, including hardware and software configuration, and provide training for your employees to ensure a smooth transition.<\/li>\n<li><strong>Ongoing support and monitoring<\/strong>: After implementation, we provide ongoing technical support and monitoring of the IT infrastructure to maintain optimal performance and respond quickly to any problems.<\/li>\n<\/ol>\n<p>We maintain full transparency and regularly update you on progress to ensure an effective and seamless collaboration. Contact us to start the process and learn more about how we can support your business.[\/vc_toggle][vc_toggle title=&#8221;How soon can I start using hosted SupportPal?&#8221; css=&#8221;&#8221;]Typically, within 1-2 business days of placing an order, we launch the finished production environment.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; kd_bottom_separator_style=&#8221;waves&#8221; kd_bottom_separator_height=&#8221;separator-height-large&#8221; kd_bottom_separator=&#8221;true&#8221; css=&#8221;.vc_custom_1744375495507{padding-top: 260px !important;padding-bottom: 260px !important;background-image: url(https:\/\/jeton.pl\/wp-content\/uploads\/2025\/04\/supportpal_banner.jpg?id=16398) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;intro-section [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":14213,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16430","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.4) - 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