IT management for SupportPAL and Freshservice, full integration.

An ideal solution for medium and large enterprises, external and internal IT departments, as well as outsourcing and consulting companies, it enables process automation and significantly improves security in IT asset management.

Our solution is an advanced add-on to SupportPAL or Freshservice. It provides full integration with SupportPAL and Freshservice APIs.

Innovations in IT asset management

Enable external IT asset management with advanced functionality. With features such as license database management, automatic detection of installed applications, advanced search, and device management via QR codes and smart labels, IT staff can more easily track and manage every device in the organization. Integration of system data and SMART HDD information allows for quick diagnosis of potential problems and prevention of failures, increasing overall operational efficiency.

Communicating effectively with customers

The system allows sending personalized SMS alerts and newsletters to build deeper relationships with customers and keep them informed. Managing customer onboarding and offboarding through task templates facilitates service deployment and withdrawal processes, significantly optimizing operations and increasing customer engagement.

Comprehensive resource management for SMEs

Multi-firm functionality that allows companies to manage multiple clients and locations from one central panel. This feature is particularly useful for SME companies that need an efficient tool to manage geographically dispersed resources. Integration with third-party accounting systems Wfirma and CRM makes it easy to manage invoices and quotes.
Show that you are a modern company and share all information in your customers' panel where they can track reports, invoices, tasks, onboarding, this is a whole new quality of your services.

List of basic functions.

Advanced IT Device Management:
- Comprehensive Device Management (IT Asset Management).
- Ability to create sets of devices, advanced search and sorting.
- Automatic Windows updates, sysinfo and SMART HDD data integration.
- Device management with QR codes, label printing.
Software License Management:
- Building and managing a license database, automatic installation detection.
- Monitoring licenses, comparing the amount of installed software.
Technical service support:
- Manage equipment admissions with status determination, assign work orders to technicians.
- Service and customer warehouse, diagnostic documentation, timeline for equipment.
- On-site service support with view of statuses, admissions.
Communication with Customers:
- Centralize customer data, send SMS alerts and newsletters.
- Manage customer onboarding and offboarding using task templates.
Multifirmity for SMEs:
- Manage all businesses from one panel, manage locations and data containers.

Raporty na podstawie bilingów z freshservice
- Automatyczne cenniki dla różnych klientów
- Rozliczanie na podstawie typu bilingu i czasu bilingu
- Automatyczna i hurtowa weryfikacja jakości opisanych bilingów
- Ładne raporty PDF zabezpieczone automatycznym hasłem SMS
- Wysyłka raportów bezpośrednio do managerów firm
- Raporty możliwe do podglądu w panelu klienta
Integracja z Systemami Zewnętrznymi:
- Integracja z wFirma i Microsoft dla lepszego zarządzania usługami chmurowymi.
- Przeszukiwanie danych ze szczegółową filtracją.
Zarządzanie Ofertami i Rozliczeniami:
- Tworzenie, wysyłka i akceptacja ofert, obliczanie marż, generowanie ofert w PDF.
- Integracja z SupportPAL lub Freshservice dla bezpośredniego dodawania bilingów do systemu ITAM.
Panel Klienta na Własnej Domenie:
- Stwórz dla swoich klientów nowe doznania obsługi dzięki panelowi klienta
- Dostęp do informacji o działaniach IT, statusach urządzeń i procesach on/off boarding.
- Wyświetlanie faktur, ofert, korespondencji, oraz generowanie czytelnych raportów działalności.
- dodawaj dodatki i nowe podstrony z danymi z innych serwisów
Zarządzanie Audytami i Bezpieczeństwem:
- Możliwość przeprowadzania audytów automatycznych i manualnych, generowanie audytów PDF.
- Szybka ocena floty komputerów dla klientów.
Zwiększone bezpieczeństwo dzięki cloud
- Wszystko na szybkich serwerach w Polsce
- Pełne wsparcie systemu 24/7
- Zabezpieczenia Two-factor email, sms i inne zabezpieczenia
- Szybkie logowanie przez konta Google i Microsoft

Enhanced system functionalities

As part of our solution, we offer additional modules that address the specific needs of an organization, including RODO Inspector for IODs, Hybrid Work System, and the Whistleblower Module.

They can be resold to your customers, allowing you to expand your service offerings and provide additional value and functionality to your end users. This flexible approach allows us to customize the system to meet the individual needs of each organization, while increasing potential revenue streams for our partners.

Make an appointment for an in-person demo to see how our SupportPAL Freshservice add-on can revolutionize your company's IT management.

Discover how easy it is to increase the efficiency and security of your organization's IT service and equipment management operations.

Arrange a demo presentation Ask about the add-on by email

What are the benefits of innovative IT asset management in this system?

The system offers advanced functionality such as license database management, automatic detection of installed applications and device management via QR codes. This helps make it easier to track and manage devices in an organization, quickly diagnose potential problems and prevent failures, thereby increasing operational efficiency.

What possibilities does this system offer for communicating with customers?

The system allows sending personalized SMS alerts and newsletters to build deeper relationships and provide up-to-date information to customers. Managing customer onboarding and offboarding with task templates facilitates service deployment and withdrawal.

What is multi-company functionality for MSPs?

The multi-company functionality allows you to manage multiple clients and locations from one central panel, which is particularly useful for SME companies. It facilitates management of geographically dispersed resources and integration of external accounting and CRM systems.

What additional modules and functionalities does the system offer?

The system offers modules to meet the specific needs of organizations, such as the RODO Inspector, Hybrid Work System and Signals Module. These modules can be resold to customers to expand service offerings and provide additional value to end users.