SupportPal Cloud
SupportPal is an advanced, intuitive and powerful helpdesk system that allows you to fully focus on efficient customer service. With our hosted SupportPal service, you can enjoy all the benefits of this tool without having to deal with technical issues.
Why choose the hosted version of SupportPal?
- Save time and resources – we will take care of the servers, configuration and maintenance of the system.
- Security and reliability – regular backups, high availability and comprehensive data protection in compliance with RODO.
- Professional support – our consultants will provide you with technical support and configuration assistance.
What does our service include?
✔️ Comprehensive hosting of SupportPal
✔️ Installation, configuration and regular updates
✔️ Daily automatic backups
✔️ Monitoring of system performance 24/7
✔️ Integration with your domain (e.g. support.yourjadomena.pl)
✔️ Full technical support from our specialists
✔️ Optional support for migration from other systems
Pricing for Jeton Cloud's hosted SupportPal service
Our hosted SupportPal services include not only infrastructure and technical maintenance of the system, but also SupportPAL configuration support.
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Who is SupportPal hosted for?
The service will be ideal for organizations that need an effective system for managing notifications, but at the same time do not want to involve their resources in the technical side of its operation. If your company values convenience, security and time savings – this offer is just for you.
Secure Jeton Cloud Infrastructure
We provide all hosting services in a professional Jeton Cloud infrastructure, providing:
- System reliability and stability
- Secure data storage
- 24/7 monitoring and quick response to any problems that may arise
How do I start using hosted SupportPal?
- Contact us – we will determine your requirements and provide details.
- Launching the system – within 1-2 days we will launch a fully functional environment ready to work.
- Enjoy – focus on customer service while we take care of the technical aspects of the system.
Additional capabilities with ITSM for SupportPal
We are the developer of the ITSM extension to SupportPal.com, which transforms it into an advanced tool for IT teams and IT outsourcing, MSP and helpdesk companies.
Our add-on integrates natively with SupportPal and offers, among other things:
- Customer portal with access to computers, billing and invoices – full billing transparency
- Accounting for subscription and hourly services – with allocation to contracts and packages
- Monitor the quality of submissions – compliance with procedures and complete documentation
- Integration with WFirma – automatic invoices, import of customers, preview of invoices in the panel
- IT asset management – computer records, status, location, assignments
- Log collection – quick diagnostics without remote connection
- Software inventory and management – remote deployment and package control
- IT audits – a complete overview of your organization available in just a few clicks
- Tracking of deliveries and equipment – QR codes, handover history, location
- Delivery, acceptance and service protocols – filling in from your phone or tablet
- Onboarding of employees – checklists, automations, assignments
- Creation of offers – documents and cost estimates generated directly from the system
The whole thing has been fully integrated with the SupportPal API, which ensures data consistency, automation of activities and convenient access to all information – both on the part of the IT team and end customers.
Read more about our SupportPal add-on here: link
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FAQ
Frequently asked questions about the SupportPAL Cloud service:
Do I have to have my own server to use SupportPal?
No – we offer a fully hosted version of SupportPal, running on our Jeton Cloud infrastructure. You don’t need any server or technical expertise.
Do you handle system installations and updates?
Yes, we take care of the full installation, configuration, updates and daily maintenance of the system.
Can I use my own domain (e.g. support.mojafirma.pl)?
Of course. We can hook SupportPal up to your subdomain, and set up the appropriate DNS records and SSL certificates.
Can I transfer data from another helpdesk system?
Can I extend SupportPal with additional features?
Yes – we offer an ITSM extension that adds computer management, onboarding, quoting, IT service and a billing system, among other things.
Is the system compliant with RODO?
Yes, data is stored in accordance with the requirements of the RODO, and our infrastructure provides enterprise-level NIS2 security
How soon can I start using the system?
We usually launch the system within 1-2 business days after confirming the order and providing the necessary information.
Can I test the system before I buy it?
Yes – we provide a test environment where you can test SupportPal features and our ITSM add-ons.
What does technical support look like?
As part of the service, we provide email and telephone support during business hours, as well as quick response to technical requests.
Can I cancel the service at any time?
For monthly subscriptions, you can cancel at the end of the current billing period. Annual subscriptions are paid in advance.
Can I integrate SupportPal with my CRM, invoices or other system?
Yes – SupportPal has extensive APIs and webhooks. We can help you integrate with CRM, ERP, invoicing systems, SMS notifications and other solutions.
What if the system fails or is unavailable?
The system is monitored 24/7. We respond immediately to incidents, and data is backed up regularly. SLA available for premium customers.
Does the system support multiple languages such as Polish?
Yes – SupportPal supports multiple languages, with our language add-on full support for Polish.
Does the service include updates and backups?
Yes – we take care of regular system updates and daily backups.
Where is the data stored?
Data is stored in Poland, in secure data centers compliant with RODO.
Can I move the system to my own infrastructure in the future?
Yes – if you ever decide to get your own server, we can help you migrate your system and data
Can you help me set up email boxes and other integrations?
Yes, as part of the service we offer configuration of email, SMTP, webhooks and other popular integrations.
Do you sign a confidentiality agreement (NDA)?
Yes, we sign a non-disclosure agreement (NDA) prior to the start of cooperation, which protects the interests of the client and ensures the full security of the data, technical information and documentation transferred. This is a standard part of any cooperation, especially in the field of IT services and systems integration.
How does the cooperation start?
Here’s what it looks like to start working with us:
- Contact and Consultation: Contact us to discuss your needs and expectations. Based on initial discussions, we will prepare a preliminary offer.
- Signing an NDA: We sign an NDA agreement before we start working together to protect all confidential information exchanged between our companies.
- Needs analysis and audit: We conduct a detailed analysis of your company’s needs and an audit of your current IT infrastructure to thoroughly understand your requirements.
- Offer preparation: Based on the information gathered, we prepare a detailed offer tailored to your company’s specific needs.
- Signing of cooperation agreement: After accepting the offer, we proceed to sign a cooperation agreement, which specifies the scope of services, terms and conditions and schedule of activities.
- Implementation plan: We develop a service implementation plan, including a schedule of activities and resource allocation. We provide you with a detailed plan so you know what to expect at each stage.
- Implementation and training: We begin the implementation of agreed IT services, including hardware and software configuration, and provide training for your employees to ensure a smooth transition.
- Ongoing support and monitoring: After implementation, we provide ongoing technical support and monitoring of the IT infrastructure to maintain optimal performance and respond quickly to any problems.
We maintain full transparency and regularly update you on progress to ensure an effective and seamless collaboration. Contact us to start the process and learn more about how we can support your business.
How soon can I start using hosted SupportPal?
Typically, within 1-2 business days of placing an order, we launch the finished production environment.
