Terms of Service | Jeton Cloud

These terms of service set out the rules for the provision of services by electronic means on the jeton.pl website, in accordance with the Act of 18 July 2002 on the provision of services by electronic means. The terms of service are made available free of charge in a form that allows them to be obtained, reproduced and stored.

General provisions and definitions

The service provider is Jeton Cloud Sp. z o.o. Sp.k. with its registered office in Warsaw, ul. Domaniewska 37/2.43, 02-672 Warszawa, NIP: 5213901362, KRS: 0000850403, REGON: 386529721, e-mail address: [email protected], telephone: +48 22 378 48 62.

For the purposes of these terms of service, the following terms mean:

Service Provider - Jeton Cloud Sp. z o.o. Sp.k., the entity operating the Website and providing the Electronic Services.
Service Recipient - a natural person, legal person or organisational unit using the Website or the Electronic Services.
Website - the website available at jeton.pl together with its subpages.
Electronic Services - services provided by electronic means by the Service Provider within the Website, without the simultaneous presence of the parties, in particular forms, online tools, the provision of downloadable materials and the newsletter.
Terms of Service - this document.

The terms of service apply only to the Electronic Services available on the Website. The provision by the Service Provider of IT services, including ongoing IT support, deployments, infrastructure maintenance or cloud services, is carried out on the basis of separate agreements and is not governed by these terms of service.

Use of the Website and the Electronic Services is voluntary and free of charge, and means acceptance of the provisions of these terms of service.

Types of electronic services

The Service Provider provides on the Website, in particular, the following Electronic Services:

Forms - the contact form, the quote form and the service or fault report form, enabling an enquiry and contact details to be submitted for a specific purpose.
Online tools - qualifiers, calculators and generators, enabling indicative information to be prepared on the basis of data entered by the Service Recipient.
Downloading materials - the provision of Academy materials and other files for download, including after entering data in the download form.
Newsletter - the periodic sending of information by electronic means to the e-mail address provided, following voluntary subscription.

The scope and availability of individual Electronic Services may change. The Service Provider may introduce new services and modify or withdraw existing ones.

Technical conditions of use

For the correct use of the Website and the Electronic Services, the following technical requirements must be met:

a device with access to the Internet and an active Internet connection,
an up-to-date version of a web browser (e.g. Chrome, Firefox, Safari, Edge) supporting HTML and CSS standards,
JavaScript enabled, required for the operation of forms and online tools,
in the case of forms and the newsletter - an active e-mail address.

The Service Provider makes every effort to ensure that the Website works correctly on commonly used devices and browsers, but does not guarantee full compatibility with every hardware and software configuration.

Rules for using tools and results

The online tools made available on the Website, including qualifiers, calculators and generators, are informational and indicative only. The results are generated automatically on the basis of data entered by the Service Recipient and assumptions adopted by the Service Provider.

The result produced by a tool, in particular a qualifier recommendation or a calculator estimate, is only a guideline and does not constitute an offer within the meaning of the provisions of the Civil Code. The result does not constitute legal, technical or financial advice and is not binding on the Service Provider.

Binding terms of cooperation, including the scope of services and remuneration, are agreed individually and require a separate agreement to be concluded. The Service Recipient is responsible for the accuracy and completeness of the data entered into the tools.

The newsletter service consists of the periodic sending, to the e-mail address provided, of information concerning the Service Provider, its services, educational materials and news. Subscription to the newsletter is voluntary and requires the provision of an e-mail address and confirmation of the subscription.

The Service Recipient may unsubscribe from the newsletter at any time and without giving a reason, using the unsubscribe link included in the message or by sending information to [email protected]. Unsubscribing results in the newsletter no longer being sent.

Prohibition on providing unlawful content

The Service Recipient is prohibited from providing content of an unlawful nature. In particular, the Service Recipient undertakes not to use the Website and the Electronic Services in a manner that infringes the law, good practice or the rights of third parties.

The following are prohibited in particular:

providing content that is unlawful, offensive or misleading,
providing the data of third parties without a legal basis,
taking actions that disrupt the functioning of the Website, including attempts at unauthorised access or overloading the infrastructure.

Upon receipt of an official notice or reliable information about the unlawful nature of the content provided, the Service Provider may prevent access to it, in accordance with the applicable regulations.

Complaints

The Service Recipient has the right to submit a complaint regarding the Electronic Services provided on the Website.

Complaints should be sent to the e-mail address [email protected]. In the content of the complaint, please indicate the details enabling contact and a description of the objections, including the type of service and the circumstances to which the complaint relates.

The Service Provider examines the complaint without undue delay, no later than within 14 days of the date of its receipt, and informs the Service Recipient of the manner in which it has been resolved to the e-mail address provided. If the data provided requires supplementation, the Service Provider may request that it be supplemented before examining the complaint.

The service provider’s liability and its limits

The Service Provider provides the Electronic Services with due care and makes every effort to ensure that the Website is continuously available. However, the Service Provider does not guarantee uninterrupted and error-free availability of the Website and reserves the right to technical breaks, in particular those related to maintenance, updates or fault removal.

The Service Provider is not liable for:

the consequences of using the Website in a manner inconsistent with the terms of service or the law,
decisions made by the Service Recipient solely on the basis of the indicative results of the online tools,
interruptions and difficulties resulting from causes beyond the Service Provider’s control, including failures of Internet links or of the Service Recipient’s equipment.

The above limitations do not exclude or limit the Service Provider’s liability to the extent that this is not permissible under mandatory provisions of law, in particular in relation to consumers.

Data protection and cookies

The rules for processing the personal data of Service Recipients, including the purposes, legal bases and the rights of data subjects, are described in the privacy policy. For matters relating to data protection, you may contact us at [email protected].

The rules for the use of cookies and similar technologies on the Website are described in the cookie policy. The Website uses only technical files that are necessary for the correct operation of the Electronic Services.

Final provisions

The Service Provider may amend the terms of service for important reasons, in particular in connection with a change in the law, the scope of the Electronic Services or the technical conditions of their provision. The amended terms of service are made available on the Website together with the date of the update and apply to the use of the Website after their publication.

In matters not regulated by these terms of service, the provisions of Polish law apply, in particular the Civil Code, the Act on the provision of services by electronic means and the provisions on the protection of personal data.

Any disputes will be resolved by the court having jurisdiction in accordance with the law. In the case of a Service Recipient who is a consumer, the jurisdiction of the court is determined according to the general provisions, and the consumer may use out-of-court methods of handling complaints and pursuing claims. The terms of service apply from the date of their publication on the Website.