Service
Managed IT services in Warsaw
We take full responsibility for IT in your company: from users and hardware, through servers, to security and compliance. One team, concrete SLAs and a predictable monthly fee, with no passing the buck.
- ISO/IEC 27001
- 3000+ workstations
- Since 2017
Instead of firefighting on demand, you get an orderly environment under constant care. Tidy hardware, current backups and clear procedures mean fewer incidents, and your team keeps working.
What ongoing care covers
We take on all your day to day IT, from the user at the desk to the server in the rack. This is a concrete list of tasks, not marketing slogans.
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Helpdesk for users
Tickets handled by phone, email and portal. Remote work on workstations, on site visits when needed.
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Workstation and server administration
Updates, configuration and tidy permissions. Managed through Microsoft Intune and Entra ID policies.
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Security as standard
EDR/XDR class endpoint protection, Microsoft Defender, DNS filtering and ransomware resistant backups.
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Backup and recovery
Backups in the 3-2-1 model on Veeam, regular recovery tests, clearly defined RTO and RPO targets.
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Infrastructure monitoring
Servers, network and services under constant watch. We react before a problem grows into an outage.
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Documentation and order
A register of hardware, licenses and passwords kept on our side. Always current and owned by you.
What is managed IT for a company?
Managed IT services, also called IT support, is an ongoing, subscription service in which an external team takes responsibility for a company's entire IT: user support (helpdesk), workstation and server administration, security, backup and compliance with GDPR and NIS2. Instead of calling a technician on demand, the company pays a predictable monthly fee with a guaranteed response time (SLA).
In practice it covers: a helpdesk across three channels (phone, email, portal), infrastructure monitoring, patch and permission management, backups in a 3-2-1 model, EDR/XDR device protection, and a monthly report with recommendations. In Warsaw we combine remote support with on-site visits.
Why ongoing care beats help on demand
Calling in a technician only when something stops working looks cheaper only on paper. In practice it means longer downtime, overdue updates and untested backups, with decisions made in a rush during an outage. The cost of a single longer outage can exceed a whole year of the difference in the fee.
Ongoing care flips that logic. The environment is monitored, updated and documented, so we resolve most problems before they ever reach the user. You pay for predictability, not for the next fire to put out.
What actually changes after we take over IT
The first weeks are about putting things in order: an inventory of hardware and licenses, cleaning up accounts and permissions, rolling out backups and basic protection. That alone closes the most common gaps through which companies lose data and time.
After that we work to a plan. A monthly report shows what happened and what we recommend, and periodic reviews keep the environment from falling behind the needs of the business and requirements such as NIS2 or GDPR.
Reference scale
We support environments from a dozen to several hundred workstations, so we match scope and pace to the size of the company, not the other way round.
We also support the in-house IT teams of organisations with over 1500 employees, as a second line and on projects, migrations and audits. Scale is not a challenge for us, it is everyday work.
How we work together
We set the rules at the start and stick to them, so you know what to expect every day.
- ~15 minresponse to a critical outage
- 8:00-18:00support hours on business days
- 3 channelsphone, email and helpdesk portal
- monthlyticket and recommendations report
- A team responds, not one person. Vacation or illness does not mean a gap in care. Support is provided by a team, and knowledge about the environment stays in the procedures.
- SLA written into the contract. Response time, support hours and ticket channels are agreed in writing, not left to guesswork.
- We start with an audit. First we capture the state of hardware, software and risks. We plan the handover so users feel no interruption.
- A predictable monthly fee. You pay a fixed amount known in advance each month. Larger projects are quoted separately, after your approval.
Billing
We bill a monthly fee per workstation, plus a charge for servers and selected security services. The model is predictable and scales with your company.
Included
- Helpdesk and user support
- Monitoring of workstations, servers and network
- Administration and day to day changes
- Consulting and recommendations
Beyond the plan
- Migrations and larger deployments
- Hardware and license purchases
- Projects outside the contract scope
We write the scope and its boundaries into the contract, so there are no surprises.
Frequently asked questions
How much does managed IT support for a company in Warsaw cost?
We bill a monthly fee per workstation, and the exact rate depends on the number of users, servers and the scope of security. You get a range right away in the calculator on the pricing page, and we prepare a binding offer within 24 business hours.
How quickly do you respond to tickets?
Response time is written into the SLA. For critical tickets, the ones that stop work, we respond within about fifteen minutes. Standard tickets are handled during support hours through the helpdesk, phone and email.
Will you take over IT from our current technician or another provider?
Yes. We start with an audit, list the hardware, software, passwords and dependencies, and plan the handover so users feel no interruption. The documentation stays on our side and is your property.
Do you sign a data processing agreement and support GDPR?
Yes. We sign a data processing agreement and, when needed, provide outsourced data protection officer services. We keep security documentation aligned with ISO 27001, which makes meeting GDPR and NIS2 requirements easier.
What does the fee include and what is billed separately?
The fee covers helpdesk, monitoring, administration and day to day changes. Larger projects, migrations and hardware or license purchases are quoted separately. We write the scope into the contract, so there are no surprises.
Do you support companies outside Warsaw?
Warsaw and the surrounding area is our main on site coverage, but we resolve most matters remotely in minutes. We serve clients from other regions remotely and schedule on site visits where they are needed.
See what peace of mind with IT costs
Answer 2 questions about your company. You will see a simple estimate right away, and we will prepare a full proposal within 24 business hours.
- 2 minutes, no commitment
- You talk to an engineer, not a salesperson
- No spam, one contact about your quote