Service
Managed IT care for companies in Warsaw
Managed IT care is ongoing, subscription-based IT support: we monitor, patch and protect your environment before anything breaks. One team, a concrete SLA, a predictable cost.
- ISO/IEC 27001
- 3000+ workstations
- Since 2017
Managed IT care is proactive upkeep of your entire company IT on a subscription. Instead of calling a technician after an outage, you hand the environment to continuous care, where most problems are solved before they reach a user.
What managed IT care covers
IT care is a concrete, repeatable set of upkeep tasks, not just reacting to tickets.
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Helpdesk with an SLA
User support by phone, email and portal, with a guaranteed response time written into the contract.
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24/7 monitoring
Servers, network and services under constant watch. We react before a problem grows into an outage.
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Administration and updates
Workstations and servers kept current and tidy, permissions under control via Intune and Entra ID.
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Security by default
EDR/XDR device protection, DNS filtering and ransomware-resistant backups.
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Backup and recovery
Backups in a 3-2-1 model, regular restore tests, clear RTO and RPO targets.
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Reporting and recommendations
A monthly report shows what happened and what to improve. The documentation is yours.
What is managed IT care, and how is it different from IT support?
Managed IT care is an ongoing, subscription service where an external team takes responsibility for a company's entire IT: user support, workstation and server administration, security, backup and compliance with GDPR and NIS2. You pay a predictable monthly fee with a guaranteed response time in an SLA.
Managed IT care and IT support largely mean the same thing. The word "care" reflects what matters most to us: proactive, continuous upkeep and monitoring, so there are simply fewer incidents.
IT care versus break-fix support
Calling a technician only when something stops working looks cheaper on paper. In practice it means longer downtime, overdue updates and untested backups. The cost of a single longer outage can exceed a whole year's difference in the care subscription.
Ongoing IT care reverses that logic: the environment is monitored, patched and documented, so most problems are solved before they reach a user. You pay for predictability, not for the next fire to put out.
Who managed IT care in Warsaw is for
We provide IT care for companies from a dozen to several hundred workstations, usually with no in-house IT team, or with one person we take the routine and on-call duty off.
Our office is in the Mokotów district of Warsaw (Domaniewska street), so on-site visits are most frequent for companies in Mokotów, Śródmieście, Wola and Ochota. Everything else we handle remotely, including for clients outside Warsaw.
How ongoing IT care works
We agree the rules up front and stick to them, so you know what to expect every day.
- 15 minguaranteed response time
- 8:00-18:00support hours on business days
- 3 channelsphone, email and portal
- monthlyreport and recommendations
- Proactive, not after an outage. Monitoring and reviews mean most problems are solved before a user notices them.
- A team answers, not one person. Holidays or illness never pause the care. Knowledge of the environment stays in procedures.
- SLA written into the contract. Response time, support hours and channels are agreed in writing, not left to guesswork.
- Predictable subscription. You pay a fixed, known monthly amount. Larger projects are quoted separately, after your approval.
Model rozliczeń
We bill managed IT care as a monthly subscription per workstation, plus a fee for servers and selected security services. The cost is predictable and scales with the company.
Included
- Helpdesk and user support
- Monitoring of workstations, servers and network
- Administration and day to day changes
- Advice and recommendations
Beyond the plan
- Migrations and larger implementations
- Hardware and licence purchases
- Projects outside the contract scope
We write the scope and its limits into the contract, so there are no surprises.
Frequently asked questions
What is managed IT care?
Managed IT care is an ongoing, subscription service for maintaining company IT: helpdesk, monitoring, administration, security and backup in one package, with a guaranteed response time in an SLA. An external team takes responsibility for all of IT so the company does not have to.
How much does managed IT care cost?
We bill it as a monthly subscription per workstation, from 89 zł net per workstation, and the exact rate depends on the number of users, servers and security scope. You get a range instantly in the pricing calculator, and a binding offer within 24 business hours.
How is managed IT care different from IT support?
They are synonyms for the same service. "Care" emphasises proactive, continuous upkeep and monitoring, while "support" is sometimes used for individual tickets too. For us both mean full, ongoing responsibility for IT written into an SLA.
Is managed IT care suitable for small companies?
Yes. We adjust scope and cost to the size of the company, from a few workstations to larger teams. Small companies without an in-house IT team gain the most, getting a whole team of specialists for the price of a subscription.
See what peace of mind with IT costs
Answer 2 questions about your company. You will see a simple estimate right away, and we will prepare a full proposal within 24 business hours.
- 2 minutes, no commitment
- You talk to an engineer, not a salesperson
- No spam, one contact about your quote