Industry
IT support for HoReCa and hotels
In a hotel and restaurant, technology should be invisible to the guest and reliable for staff. We set up IT so bookings, payments and Wi-Fi work even on the busiest weekend.
HoReCa works to the rhythm of the guest: booking, check-in, payment, Wi-Fi in the room. Behind that sit PMS and POS systems, a network that guests also use, and multiple locations to manage at once. We run hotel and hospitality IT so technology supports service rather than stalling in peak season.
Challenges in this sector
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Guest Wi-Fi and systems on one network
When guests connect to the same network as POS, PMS and tills, a path opens to sensitive systems and data. The guest network must be tightly separated from the operational one.
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A POS or PMS outage
When a till or booking system is down, guest service comes to a standstill. In peak season, every minute of downtime is a queue and lost sales.
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Multiple locations
A chain of hotels or restaurants means distributed IT: different hardware, different settings, no single point of support. Without that, each location fends for itself.
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Seasonality and peaks
Occupancy jumps from weekend to weekend and season to season. IT must withstand the peak without investing in surplus infrastructure all year round.
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Guest and payment data
Booking and card payment data is a tempting target for attackers and a sensitive area under GDPR. It must be protected without hindering reception work.
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After-hours support
Hotels and restaurants come alive in the evenings and at weekends, when ordinary IT support does not answer. A system problem at 9pm on a Saturday still has to be solved fast.
Services we pick for this sector
AI in HoReCa, without risk to guest data
AI helps in hotels and hospitality: handling enquiries and bookings, forecasting occupancy, personalising offers and responding faster to guest reviews. The risk appears when guest and payment data ends up in public tools without control.
We deploy AI safely: tools that use your data without sending it to uncontrolled places, a clear policy on what may be processed, and GDPR compliance. Thanks to that, the team gains time while guest data stays protected.
Hotels and venues choose us because we know that in HoReCa IT has one goal: guest service must never seize up.
- 30 mintarget response time for blocking issues
- 24/7monitoring of key systems
- guest Wi-Fiseparated from the POS network
- many venuesuniform IT in every location
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Frequently asked questions
Why should guest Wi-Fi be separated from the systems?
Because guests must not have access to the network where POS, PMS and tills run. We carve out a separate guest network so internet use cannot reach the hotel operational systems in any way.
What if a till or booking system goes down in peak season?
We monitor key systems 24/7 and respond under an agreed SLA. We keep backups of configuration and data to restore guest service as fast as possible and limit downtime.
Will you support several hotels or venues at once?
Yes. We standardise hardware and settings across all locations and give one point of contact. A new location starts to a proven template rather than from scratch.
Do you provide support in the evenings and at weekends?
Yes, because that is when HoReCa works hardest. We agree the scope of support and availability hours in the SLA so a Saturday evening problem does not wait until Monday.
How do you protect guest and payment data?
We combine network segmentation, access control, backup and device protection. Booking and payment data is secured in line with GDPR, without hindering reception and service work.
Do you charge on a subscription?
Yes. We work on a predictable monthly subscription matched to the number of locations and workstations, so IT cost is fixed regardless of the season.
Let us sort out IT in your sector
Tell us about your setup. We will come back with a plan tailored to your industry and an estimate within 24 business hours.
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