Service
IT outsourcing for companies
You hand your entire IT to one team that takes responsibility for it. Administration, security, support and development in a single fee, with no headcount and no turnover.
- ISO/IEC 27001
- 3000+ workstations
- Since 2017
IT outsourcing is more than a helpdesk. It is taking over responsibility for the whole: hardware, servers, cloud, security and compliance, with clear rules and a single point of contact.
What IT outsourcing covers
We take over IT in layers: people, infrastructure, security and development. You can start with part of it and expand the scope as needs grow.
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User support
Helpdesk with SLA, remote work and on site visits. One number for all IT matters.
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Administration and infrastructure
Servers, network, cloud and workstations kept in order. Updates, monitoring and management through Intune and Entra ID.
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Security and compliance
EDR/XDR, ransomware resistant backup, procedures aligned with ISO 27001 and support with NIS2 and GDPR.
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Development, not just maintenance
Recommendations, budget and a change plan. An environment that supports the company growing, not just firefighting.
What is IT outsourcing?
IT outsourcing means handing over all or part of a company's IT to an external team that, on a subscription, takes responsibility for user support, server and workstation administration, security, backup and compliance. Instead of running an in-house IT department, you pay a fixed, predictable fee with a guaranteed response time in an SLA.
It is full, end-to-end IT support in one place: helpdesk, infrastructure, cybersecurity and environment growth. In Warsaw we combine remote support with on-site visits.
Outsourcing is not the same as hiring a technician
A hired technician is still one person with one set of skills and one calendar. When a topic outside their specialty comes up, for example security or cloud, you still have to look for someone external. Outsourcing gives you a team of different roles from the start, and you manage neither absences nor recruitment.
The second difference is responsibility. In the outsourcing model we take it on within the scope written into the contract, including response time and backup upkeep. That moves risk from your company to a provider that has the processes and tools for it.
Reference scale
We support environments from a dozen to several hundred workstations, so we match scope and pace to the size of the company, not the other way round.
We also support the in-house IT teams of organisations with over 1500 employees, as a second line and on projects, migrations and audits. Scale is not a challenge for us, it is everyday work.
Rules of cooperation
No blurred responsibility. One team, one contract, clear boundaries.
- ~15 minresponse to a critical outage
- 8:00-18:00support hours on business days
- teamreplaceable support, no gaps
- monthlyreport and recommendations review
- Audit at the start. We begin with an inventory of hardware, software and risks. We plan the handover with no break in the team work.
- Clear rules in the contract. Scope, response time and the boundaries of responsibility are put in writing. No finger pointing when a problem hits.
- A single point of contact. Tickets go to one place and get a number. You know where every matter stands.
Billing
We bill a monthly fee per workstation, plus servers and selected security services. The cost is known in advance and scales with your company.
Included
- User support and helpdesk
- Administration of workstations, servers and network
- Monitoring and day to day changes
- Consulting and recommendations
Beyond the plan
- Migrations and larger deployments
- Hardware and license purchases
- Projects outside the contract scope
Compare the scopes in the pricing list, then calculate the exact amount in the pricing calculator.
Frequently asked questions
How does IT outsourcing differ from hiring a technician?
Instead of one person you get a team of specialists in networks, servers, cloud and security. There are no breaks for vacation or illness, and knowledge about the environment stays in the procedures, it does not leave with an employee.
How much does IT outsourcing cost?
The basis is a monthly fee per workstation, and the rate depends on the number of users, servers and the scope of security. You can estimate it in the pricing calculator, and we prepare a binding offer within 24 business hours.
Can we start with only part of the services?
Yes. We can take over a selected area at the start, for example user support or server administration, and expand the scope as needs grow. We agree on the scope after an audit.
Who is responsible for data security?
We sign a data processing agreement and keep documentation aligned with ISO 27001. Responsibility for the agreed scope is written into the SLA contract.
What does taking over IT from a previous provider look like?
We start with an audit and list the hardware, accounts and passwords. We plan the handover so users feel no interruption, and the documentation is on our side from the start and belongs to you.
See what peace of mind with IT costs
Answer 2 questions about your company. You will see a simple estimate right away, and we will prepare a full proposal within 24 business hours.
- 2 minutes, no commitment
- You talk to an engineer, not a salesperson
- No spam, one contact about your quote