Service
IT helpdesk for business
Your people call one number and get help, instead of waiting. Tickets with SLAs, remote support and on-site visits when the problem calls for it.
- ISO/IEC 27001
- 3000+ workstations
- Since 2017
A good helpdesk is not a call centre, it is real problem solving. Every ticket has a number, an owner and a deadline, and you can see where it stands.
What the helpdesk covers
From a password reset to onboarding a new employee. User matters in one place, handled by priority.
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Support right now
We take tickets by phone, email and portal. The most common matters we solve remotely in a few minutes.
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User support
Accounts, passwords, email, printers, apps. Onboarding a new employee and offboarding a leaver handled on the spot.
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Register and history
Every ticket has a number and a status. You see what is happening, and you have a history for the future.
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Insights from data
We report recurring problems as recommendations. Fewer fires, because we remove their causes.
What is an IT helpdesk?
An IT helpdesk is organised technical support for the people in a company, where every issue with a computer, account, email or application reaches one number and is given a priority, an owner and a deadline. Instead of hunting for help on their own, an employee reports the matter by phone, email or a portal, and the team resolves it remotely or during an on-site visit.
An IT helpdesk for business covers accounts and passwords, email, printers and applications, onboarding a new employee and offboarding a leaver, while harder matters are escalated to server, cloud or security specialists. Every ticket has a number and a history, an SLA sets the response time, and we provide support both remotely and on-site in Warsaw.
Response time is not the same as resolution time
Many companies confuse two things: how fast someone picks up a ticket and how fast the problem is solved. A good SLA separates these. A response within minutes means the matter has reached the team and has a priority, not that every fault will vanish in a quarter of an hour.
That is why we prioritise tickets. A fault that stops work goes down a different track from a request to install a program. Critical things get attention immediately, and minor matters do not get lost, they wait in the queue with a clear deadline.
Your hardware in service, live
Every computer is checked in by QR code and you track its status in our panel: waiting, in progress, ready for pickup. It is our own tool, so you always know where your hardware is and how the repair is going.
How we handle tickets
Every ticket has a priority, an owner and a deadline.
- minutesresponse to a critical fault
- 8:00-18:00support hours on working days
- remote and on-sitetwo modes of support
- monthlyticket report
- SLA in the contract. Response times and priorities are set in writing. A critical fault has a different track from a minor question.
- Escalation to specialists. Harder matters go to server, cloud or security administrators. Without sending the client away.
Model rozliczeń
We bill the helpdesk under a subscription per seat. You pay a fixed amount, regardless of the number of tickets in a given month.
Included
- Support by phone, email and portal
- Handling of accounts, email and devices
- Remote ticket resolution
- Report and recommendations
Beyond the plan
- On-site visits beyond the package
- Projects and deployments
- Purchase of hardware and licences
We match the range of hours and visits to how the company works.
Frequently asked questions
How do we report matters to the helpdesk?
By phone, email or the ticket portal. Every ticket gets a number and goes to the team, and you can see its status and history.
Does the helpdesk work remotely or on-site?
Both. We solve most matters remotely in a few minutes, and we plan on-site visits where they are needed, for example with hardware or the network.
What if a matter is harder than a typical ticket?
We escalate it to the right specialist for servers, cloud or security. The client is not sent away, the matter stays with one team.
Will we get a report on the helpdesk work?
Yes. Each month you get a summary of tickets, handling times and recommendations that reduce recurring problems.
See what peace of mind with IT costs
Answer 2 questions about your company. You will see a simple estimate right away, and we will prepare a full proposal within 24 business hours.
- 2 minutes, no commitment
- You talk to an engineer, not a salesperson
- No spam, one contact about your quote