24/7 IT support is part of our ongoing IT services, not a separate pay-per-call line. Company systems run around the clock: email, the shop, backups, updates. If any of that stops at night, you arrive to a company at a standstill. With round-the-clock monitoring the problem is caught and fixed before anyone comes to work.
What round-the-clock support covers
What keeps the company running is covered around the clock. Everyday user requests are handled during office hours.
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Server and network monitoring
Servers, links, network devices and cloud services under constant watch. An alert goes to the on-call engineer, not to an inbox.
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Backups under control
We check that backups ran and that data can be restored. A failed backup is a ticket for us, not a problem for you.
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Response to security incidents
Suspicious logins, locked accounts, alerts from endpoint protection. We respond immediately, at night too.
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Urgent tickets outside office hours
A server is down, email is not working, the office cannot log in. We take it around the clock and start before your team arrives.
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Maintenance after hours
Updates, restarts and migrations are scheduled for nights or weekends, so nothing stops during the day.
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A monthly report
A summary of alerts, interventions and night work. You see how many times we acted before anyone at your company noticed.
How to report urgent issues
The fastest way is the agent on the workstation: one click sends the ticket with the machine details. Phone, email and the client panel work too. Every ticket lands in one queue and gets a number.
A critical outage, one that stops the work of the company or a team, is handled around the clock. Issues that can wait until morning are accepted at any time and handled during office hours.
Response time, without inflated promises
We respond to a critical outage within minutes, at any time: an engineer confirms the ticket and starts working. Repair time depends on what happened, and we say so at the start, not at the end. Specific response times are written into the SLA, and every month the report shows whether they were met.
Who it is for
Companies where a system outage means real losses: online shops, wholesalers, production in shifts, transport, law firms and accounting offices in their busy season, medical practices. We work from Warsaw; monitoring and most interventions are remote, for clients across Poland.
How we work together
We set the rules at the start and write them into the contract, so nobody has to invent them at night.
- around the clockmonitoring of servers, network and backups
- 365 daysweekends and holidays included
- 4 channelsagent, phone, email, client panel
- monthlyreport of alerts and interventions
- Audit and monitoring. We document what you have, connect monitoring and set alert thresholds to match your environment.
- A procedure for every alert. For every alert type it is written down who responds and what they do.
- A decision maker on your side. You name the person we call when an outage needs your decision, and tell us when we may act on our own.
- Report and review. A monthly report and a quarterly review of what generates the most alerts.
How we bill
24/7 support is part of ongoing IT services on a monthly subscription, not a service billed per intervention. Scope and response times are written into the contract.
Included
- Infrastructure monitoring around the clock
- Response to critical outages and security incidents
- Scheduled maintenance after hours
- Monthly report of alerts and interventions
Beyond the plan
- Larger rollouts and migrations
- Hardware and license purchases
- Projects outside the contract scope
We match the scope of round-the-clock support to your environment and write it into the contract.
Frequently asked questions
Does 24/7 IT support mean I can call at night with any problem?
With an urgent one, yes: a server outage, no access to systems, a suspected attack. Issues that do not stop work are accepted at any time but handled during office hours.
How quickly do you respond to an outage at night?
Within minutes of the ticket an engineer confirms it and starts working. Exact response times are written into the SLA.
Do we need our own server to use 24/7 monitoring?
No. We also monitor cloud services, Microsoft 365, links and network devices in the office.
Does 24/7 support cost extra?
It is part of ongoing IT services on a subscription. We agree the scope at the start, depending on which systems are critical for you, and prepare an offer after a short audit.
Do you support companies outside Warsaw?
Yes. Monitoring and most interventions are remote, and on-site visits are planned in Warsaw and nearby.
See what peace of mind with IT costs
Answer 2 questions about your company. You will see a simple estimate right away, and we will prepare a full proposal within 24 business hours.
- 2 minutes, no commitment
- You talk to an engineer, not a salesperson
- No spam, one contact about your quote